Complaints Procedure (Rights from defective performance)
The rights and obligations of the contracting parties regarding the rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and for consumers § 2161 to 2174b of the Civil Code of the Czech Republic).
The seller is liable to the buyer for the fact that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
- the goods have the characteristics agreed between the parties and, in the absence of an agreement, have the characteristics described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them;
- the goods are fit for the purpose for which the seller states for their use or for which goods of this kind are usually used;
- the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen;
- the goods are of the appropriate quantity, measure or weight; and
- the goods comply with the legal requirements.
For the consumer: the consumer may exercise the right of defective performance within 24 months of receipt of the goods. If the defect becomes apparent within 12 months of receipt, the goods are deemed to have been defective on receipt.
For businesses: the time limits for exercising rights under defective performance are governed by the Civil Code.
The buyer is obliged to notify the seller of the defect in the goods without undue delay after he has discovered or could have discovered it.
Complaints may be made in writing to the address of the Seller's registered office: Climbing Architects s.r.o., Liberecká 480/104, 466 01 Jablonec nad Nisou, or electronically to the e-mail address info@aboutholds.com.
In the complaint, the buyer is obliged to provide his contact details, description of the defect and the required method of complaint settlement. It is advisable to attach a proof of purchase of the goods (e.g. invoice) to the complaint.
The Seller shall inform the Buyer in writing about the method of settlement of the complaint without undue delay, but no later than 30 days from the date of filing the complaint.
The methods of complaint settlement are governed by the applicable legislation.
